Healthcare Voice Assistant Consumer Adoption Report 2022

$2495.00

DESCRIPTION

Consumer voice assistant use in healthcare grew rapidly in 2020 and has settled in about three times higher in 2021 than 2019. However, that rapid rise in demand is still supply constrained. There are about two-and-a-half times more consumers that would like to use voice assistants in healthcare than have done so. 

Voicebot’s second report assessing voice assistant adoption in healthcare compares use and interest data from 2019, 2020, and 2021. It also expands on the 2019 report to include consumer sentiment around other conversational AI solutions such as chatbots and IVR. Finally, we analyze the key industry trends and provide a framework for conversational AI use cases in healthcare broken down into patient and clinical services. 

Table of Contents

  • Introduction to Voice Assistant Adoption Patterns in Healthcare
  • Consumer Voice Assistant Use and Interest in Healthcare
  • Chatbot and IVR Perception Among Consumers
  • Key Healthcare Voice Tech Developments in 2020-2021
  • Additional Resources

Over 35 Pages of Analysis and 22 Charts

  • Consumer Use of Voice Assistants for Healthcare
  • Voice Assistant Adoption on Smartphones 2021
  • Voice in the Healthcare Technology Adoption Lifcycle
  • U.S. Adults That Have Used Voice Assistants for Healthcare Related Services 2019-21
  • Consumer Use and Interest in Voice Assistants for Healthcare 2019, 2021
  • Consumer Experience with Healthcare Use Cases on Voice Assistants
  • Consumer Interest in Healthcare Use Cases on Voice Assistants
  • Use Cases where Experience Most Exceeded Interest
  • Voice-Interactive Devices Consumers Prefer for Healthcare Use Cases
  • Devices Consumers Want to Use with Healthcare Voice Assistants 2019-21
  • Gender of General Purpose Voice Assistant Users for Healthcare
  • Household Income and General Purpose Voice Assistant Users for Healthcare
  • Smart Speaker Owners Use of General Purpose Voice Assistants for Healthcare
  • Smartphone OS Users of General Purpose Voice Assistants for Healthcare
  • Pandemic Impact on Healthcare Voice Assistant Interest
  • Consumer Perception of Healthcare  Providers with Chabots
  • Aggregated Consumer Perception of Healthcare Providers with Chatbots
  • How the Pandemic Changed Views of Chatbots in Healthcare
  • Consumer View of IVR Systems
  • Consumer Perception of IVR Versus Voice Assistants
  • Consumer View of IVR Systems Updates
  • Voice Assistant Users’ Views of IVR Systems Updates

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