The Voice Chat Toxicity Report for Online Games 2023

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DESCRIPTION

Voice Chat has become an important element of online games. It drives more user loyalty, longer session times, and higher user satisfaction. However, the benefits arrive with the pernicious problem of toxic behavior. The Voice Chat Toxicity Report for Online Games 2023, surveyed 1,159 U.S. adults and includes nearly 50 charts along with 60 pages of analysis and resources. It chronicles user experience across game types and compares voice, text, and user generated content channels. It also outlines how game makers follow up on toxic incidents and much more. 

Table of Contents

  • Introduction
  • Voice Chat in Gaming
  • Toxic Behavior in Online Games
  • Toxic Behavior in Voice Chat
  • Voice Chat Moderation
  • Toxic Behavior in Text Chat
  • Additional Resources
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Nearly 60 Pages of Analysis and 47 Charts and Diagrams

  • Gamer Voice Chat Use 2023 
  • Toxic Behavior by Game Engagement Channel 
  • Gamer Experience with Toxic Behavior in Voice Chat 
  • Impact of Toxic Behavior Incident 
  • What Gamers Want for Voice Chat Moderation 
  • Voice Chat Moderation Maturity Model 
  • Gamer Sentiment About Voice Chat 
  • Percent of Games Players Say they Use That Include Voice Chat 
  • Gamer Voice Chat Use 2023 
  • Gamer Voice Chat Use 
  • Gamer Text Chat Use 
  • Gamer Use of Voice Chat on Another Platform While Playing 
  • Discord Users of Voice Chat Outside of Game Platforms While Playing 
  • Discord Users Frequency of Voice Chat Use While Gaming 
  • Who Gamers Connect with Via Voice Chat 
  • How Gamers Use Voice Chat 
  • Encountered Toxicity by Platform 
  • Frequency of Toxicity Encounters by Platform 
  • U.S. Adult Gamers that Experience a Voice and Text Chat Toxic Incidents 
  • Voice and Text Chat Users That Face Toxic Incidents While Gaming 
  • Frequency of Voice Chat Toxicity 
  • Estimated Number of Toxic Behavior Incidents Per Victim in Voice and Text Chat 
  • Toxic Behavior by Game Engagement Channel 
  • Significant Toxic Behavior Problems by Game Engagement Channel
  • Voice Chat Toxic Behavior Incidents by Offense Category 
  • Player Behavior Immediately After a Toxic Incident 
  • Player Usage After a Toxic Incident 
  • Top 5 Incident Categories Most Likely to Lead to Reduced Play or User Churn 
  • How Toxic Incidents Effect Player Perceptions of Games 
  • Incident Categories That Generate The Most Negative Perception of Games
  • Actions Taken by Victims of Toxic Behavior
  • Post Incident Action Taken by Game Moderators
  • Incident Categories Most Likely to Result in a Permanent Ban
  • Incident Categories Most Likely to Result in a Temporary Ban
  • Incident Categories Most Likely to Result in a Warning
  • Victim Perception of Moderation Outcome
  • Incident Categories Where Victims Are Most Likely to Rate Moderation Positively
  • Incident Categories Where Victims Are Most Likely to Rate Moderation Negatively
  • How User Moderation Expectations Compare to Outcomes
  • What Gamers Want for Voice Chat Moderation
  • Interest in Real-Time Voice Chat Monitoring by Gamer Frequency of Play
  • Frequency of Reported False Accusations of Toxic Behavior in Voice Chat
  • Voice Chat Users Reporting False Accusations of Toxic Behavior
  • Gamer Text Chat Experience
  • Gamer Experience with Toxic Behavior in Text Chat
  • Text Chat Toxic Behavior Incidents by Offense Category
  • Voice and Text Chat Toxic Behavior Online Gamers Experience

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